Rules of Engagement
When working with clients, Restore Canada, our Church Partners and Care Planners operate under the following rules of engagement.
Restore Canada's 7 Rules of Engagement
- All information is private and confidential. Unless something has become public knowledge in some other way, we keep all information private. Having said that, even if the information is public, privacy should be respected. Restore clients are given code names to protect their privacy.
- Leave advice to the experts. Restore Method of Care Canada Care Planners are not to provide counseling, give legal advice or financial advice unless they are specialists in that area and even then, only as a short-term intervention. Restore Care Planners do not tell our clients what to do. Instead, they strive understand the problem, collaborate on problem solving and then find the resources and specialists to come alongside of them to help.
- Leverage existing resources in the community wherever possible. Restore Canada is not designed to replace any other service but rather to match needs with services and fill any gaps where resources do not exist.
- Never be alone with a client. Meet in public spaces, such as coffee shops, wherever possible. Care Planners should never be alone with a client, even in a car in daylight.
- Restore Canada does not pay legal fees for clients. In certain circumstances, legal advice may be obtained, or other support may be provided so the client can afford legal fees, but this is the exception rather than the rule.
- Validate financial needs and make payments directly to the vendor. To protect the client, our Church Partners, and Restore Canada, cash should not be given to a client. Rather, payments are to be made directly to the vendor.
- There is a general limit of $2,000 per client in any one year and only one ‘cycle’ of care per year. Set short term goals and see if change occurs over several months before extending support. The Restore Canada method is not designed to be an ongoing solution to a chronic problem.